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TERMS & CONDITIONS – Email List Reboot in a Day


Client is hiring Monique Cunningham Team LLC for the fee of $3000 to provide consulting services comprised of:

1) two one hour calls recorded calls about re-engagement and list cleanup in Client’s CRM account. One call in the beginning and last call at the end of  VIP Day

2) two campaigns in Client’s account – Re-engagement & Klean 13 to re-engage list and clean the list.

3) Templates for writing re-engagement emails to Client’s list.

4) 30 days of unlimited support via Slack to Client from Monique Cunningham Team

5) Subscription center set up for client and/or audit of current subscription center to ensure working properly.

6) Full reporting of vital stats such as open rates and deliverability before and after 30 days.

7) Training videos for Client’s team to continue the re-engagement process or refine as necessary.

8) Audit of  Authentication of domain to ensure compliance. Check or set up DKIM, DMARC and SPF records.

Cancellation & Rescheduling: If you must cancel or reschedule a session for any reason, you must do so at least 24 hours in advance by sending an email to mo@moniquecunningham.com.  In this case, client must reschedule within 10 days of original session date.

Call Requirements: We will be using Zoom video conferencing. Video call, screen sharing, and use of a full keyboard are necessary to collaborate together. Client agrees to be available via video, participate in screen sharing, and have a keyboard available to use to type.  Client also agrees to bring her or his undivided attention to the session.

Intellectual Property Rights: Monique Cunningham Team LLC retains all ownership rights of the materials provided to Client for the program. The copyrighted and original materials are be provided to you for your individual use only and with a single-user license. Client is not authorized to share, copy, distribute, or otherwise disseminate any materials received without prior written consent from Monique Cunningham Team LLC.

Liability: Client indemnifies, defends, and holds Monique Cunningham Team LLC harmless from and against all claims, losses, expenses, liabilities, or damages.

Jurisdiction: This Agreement shall be governed and construed in accordance with the laws of the State of Louisiana. All parties agree that exclusive jurisdiction for the enforcement of this agreement shall be the State courts of Louisiana, with venue being Caddo Parish, Louisiana.

Refund Policy: Client agrees that when fees are paid, time is reserved by Monique Cunningham Team LLC considerable time, research, and effort is invested to deliver and prepare for services. Therefore, fees are not refundable.

Client Responsibility: Client understands and agrees to the following: It is the client’s sole responsibility to commit to and execute actions recommended during sessions. Monique Cunningham Team LLC does not guarantee any particular outcomes. Outcomes depend on many factors including but not limited to client’s execution on tasks, related and non-related business practices, off-CRM content and sales funnel elements, in addition to factors that neither Client nor Monique Cunningham Team LLC can anticipate.